When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. eBay Buyer Protection for Buyers We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. (2) One does not activate this seller protection by calling customer service. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If, after a few days, youre not happy with the sellers resolution, were here to help. Is there anything you can do? This was one of those times I was pretty happy I had taken photographs while I was packing it. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. where! Read the complete details about the eBay Money Back Guarantee. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Never received the item and i contacted ebay and seller and no response. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Copyright 1995-2023 eBay Inc. All Rights Reserved. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. See our Partial refund guidelines for more details. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. and another item where the item returned was not the part I sent. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. The seller will also pay for return shipping. View cart for details. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. My desire is that they get more than they are expecting! After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Once you've accepted a return, the buyer should send the item back to you as soon as possible. The condition of the returned item is important, so repack it carefully. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Enter a return merchandise authorization number, if you use them. See how to check the status of your return. Report the buyer when you issue the refund through the eBay returns flow This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Depending on your return policy, this may or may not include the original shipping cost. This is something I have saved as a document and I just copy and paste it into all of my listings. nirE troP ,naM fo elsI. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Buyers can always submit a return request, even if your returns policy says you don't accept returns. I have learned that none of my items are shipped without insurance. Returns cannot be closed at the request of a seller. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. We have several policies built into our business model that protect us from having to return items. You can also find more information in our full article below. When a buyer opens a Not As Described case, the sellers options are few. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. If you havent received an item, we usually refund your money immediately via PayPal. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. We'll review your case and contact you within 48 hours. Refund the buyer, the buyer keeps the item. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Keep in mind that on eBay, it is seller beware, not buyer beware. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Youll hear from us within 48 hours. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. You can always report the buyer later for misusing the MBG. Learn more about our Condition of returns policy. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Who pays for return postage for a "not as descibed item" - eBay Ifyou use an eBay returns label, tracking details areautomatically uploaded. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) If you havent received an item, we usually refund your money immediately via PayPal. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Tip How to deal with "Item not as described" returns that are not valid. You can also open your Returns dashboard and select View return details from beside the item. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. In most cases this is true. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. I also had a listing that was marked as parts only returned as defective? The criteria for Top Rated Seller is here: Top Rated Seller Program. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Whether you need to accept the return depends on their reason for opening the return. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. This happens more often than not. Just go to the ResolutionCenter and let us know. Seller with 11000 feedback. When you start selling on Ebay, decide if you are willing to take returns at all. The seller has 3 business days to get back to you. Tip If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Research your model before purchasing this because there will be no returns for buying the wrong item. The eBay Money Back Guarantee is not a product warranty. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I used to send out many of my items without insurance! Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. For example, you may haveopted to automatically accept return requests. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Learn more about our signature confirmation requirements. With this selected, I am giving a clear eBay return policy. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . This is a good option for low-value items. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! I dont have to pay to get the item back and the person is happy because I resolved their problem. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You'll receive the return shipping label credit on your monthly invoice. Too many of those and their returns ability will be hindered. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. And this is my fault? Select the percent you want to deduct from the refund amount. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Be accurate in your listings, it will save you money and a headache in the long run! You can chat with other sellers about anything to do with running a business on eBay. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. The best option for you is to send a Return label, at your expense. What Do You Do? Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If the seller is responsible for return shipping, its important that they cover the costs. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Tip After contacting the seller, it's up to you whether you want eBay to step in. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. It may only be used to recoup losses when an item is returned used or damaged. You can go to the Resolution Center and contact the seller. Enter the amount you wish to offer the buyer. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Copyright 1995-2023 eBay Inc. All Rights Reserved. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Take a front, back, side, and inside view of your item. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. If the problem is small, I take advantage of the eBay partial refund policy. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. He tried to re-tie it down with new straps and put in a request for a refund. Ready to start making a good side income from flipping? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Do I need to pay extra for the eBay Money Back Guarantee? If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Another sale previously had the buyer claim an item was defective when I know it was not. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. You dont need a special printer or self-adhesive labels when printing return shipping labels. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Here's how to print an eBay return shipping label: Go to Purchase history . There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. 2. See Partial refund guidelines. Return Claim "Not As Described"? What Do You Do? - eBay If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. eBay Money Back Guarantee policy, Welcome to the Selling board! Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Open a case and try to work things out with the seller. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Sorry it happened to you , but ebay does not care about us sellers. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. It shouldnt be like this, I know. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed.
Homes For Sale On Bagley Road, Who Inherited B Smith Money, Articles I