n 71 Edifcio D 2 Dt, Queluz de Baixo https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. My mum had a fall abroad and broke her neck. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. It was my aunty and they told me its not compassionate. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Warm regards,Vicki. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Please can you email [email protected] with your contact details in order for us to investigate your complaint further. achieve performance targets across their product portfolio. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB If youd prefer to speak to a member of the team on, please call us on: We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 . Warm regards,Ross. Staysure Complaints Email & Phone | Resolver UK Staysure Remote Customer Service Representative Salaries in Companies can ask for reviews via automatic invitations. } _W.storeEuPrivacyPolicyUrl = ""; Anyone can write a Trustpilot review. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Was this review helpful? Didnt have to wait very long to be answered. We are remunerated by commission for the arrangement, service and renewal of When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. staysure customer service review very helpful, advisor explained everything very clearly and patiently. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Thank you for posting your comments. Do you agree with Staysure Travel Insurance's 4-star rating? .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Dear Denis Kumm,Thank you for your 5 star review. Full-time, Part-time . Northampton, NN4 7YB. However, if you'd rather complain directly, you can use the above address to contact Staysure. We use dedicated people and clever technology to safeguard our platform. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. It should be made more simple. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Staysure 7 Nov 2022 - Remote Customer Service Representative . We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. You never know if the training team/management are telling you the truth or lying to you. Bedford Road, You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. In the 4 years I was there I hit some sort of bonus each month. Overall experience. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} I always use Staysure for holiday insurance. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Know your worth dont let money make you settle in a job who doesnt care about you. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Was put on a call back BUT this never happened. PDF dxcdkie9wax5t.cloudfront.net A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. .blog-header h2 a {} Saturday: 9am 5:30pm She had to cancel her holiday to undergo treatment and submitted a claim. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Verify your email to use filters. Have a fantastic holiday. Resolver is a totally free service that you can use to complain effectively. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. } These can take up to 7 working days to get to you. false, Information provided by various external sources. Its quick, easy and totally free. We class a complaint as any expression of dissatisfaction whether written or verbal.. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You deserve to be treated better especially for what youre getting paid. Policy purchased, but I am not happy. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I started at Staysure as a sales agent nearly 6 years ago. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Existing Travel Insurance - Staysure Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. '', I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Clear All. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Just raise a case and leave feedback after. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Also, for some of our insurers we may receive a profit share payment if they 11 Staysure reviews. How do I access my My Staysure account? - Staysure Support . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Companies can ask for reviews via automatic invitations. 28703 San Sebastin de los Reyes Get in touch with us if youd like to make multiple changes to your policy. Replies to negative reviews in < 24 hours. .wsite-button-inner {} function initCustomerAccountsModels() { Wed like to take this opportunity to wish you success in the future. 2023 Resolver Consumer Online Limited. _W.storeCountry = "GB"; We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. The People Team. The first time started out fine then I was transferred . We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team
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