Obviously a 2 week notice was impossible in our situation. is a travel editor for TPG, with a focus on cruise travel. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I booked the flight through Viking to a Christmas market river cruise. On 12/20/20 Viking cancelled this cruise. The ship can welcome up to 386 passengers, and. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . was 4 units wide . TPG values it at $1,600. Booking XXXXXXX. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Read full review of Viking River Cruises Europe's Drought: Will It End River Cruises? - Out Traveler Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . The even occurred in February of 2023. When I called to cancel they said we did not purchase the insurance. Fraud and deception! For an explanation of our Advertising Policy, visit. I had insurance and filed a claim. Check here before booking an award fare. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News We would appreciate any help you can provide in helping us to get the rest of our money back. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Call us at 800-454-0927 to speak to a Cruise Concierge today. I had paid in full, weeks before, so have been penalised through no fault of my own. The problem with river cruises is that they are affected by both high and low water levels. I had to cancel due to ill health and provided over five months notice. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. If you are booked on a river cruise for later this year, do not make any snap decisions. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Viking cancels all Russian river cruise itineraries - TTG Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. This site does not include all card companies or credit card offers available in the marketplace. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Really, what is a big deal here? We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Just realized that the cruise booked was from Antwerp to Amsterdam. Holland America Cruise Line | Travel Requirements & Safety Protocols. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They refuse to accept the fact that they changed the terms of the contract. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Desired outcome: . The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. River cruise lines do have contingency plans for dealing with river flow problems. Learn to how to find the cheapest awards. This was really If you happen to be in the same position there is a group forming to file a class action law suit against Viking. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. Jim. Booking your first river cruise? On 10/14, we filed a claim with Trip Mate. Premium Air. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Viking European River Cruises - 6 Key Must-Knows Before You Go Cost includes $12.95 plus applicable local sales tax. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. An apology is not good enough. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Another factor that should be considered is trip insurance. I purchased a cruise for my wife and myself then Covid hit. He replied "absolutely no way both medically and because ************ weakens her immune system!" The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. #7. This also had the water turned off and was unable to flush. Scheduled and rescheduled elder family care and pet sitting services. Many passengers were distressed by the lack of fresh water. Viking Mississippi cancels some cruise passengers four days ahead of Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Disassembling the shades on the sun deck. They would fly to Italy and take an 8-day Viking River Cruise called . Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Its infuriating and disrespectful. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Viking booked the hotels for these excursions. We are not asking for anything other than our money back. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. Very disappointing. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. We will not cancel any cruises, said Shreiner. Only Viking can make the appropriate reservation. Viking Chief Health Officer Dr. Raquel . The drought category in England has reached the most severe designation of severe drought. We have had to cancel our river cruise because of their ludicrous covid policy. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Most all other cruise lines have dropped this mandate. As a result, river levels are falling to critical levels. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Because we were given a voucher, we can not get out money back. What does Viking do Nothing. Winston Folkers. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Risk-Free Guarantee: How it Works I was aware that cruise lines' cash flow issues and accepted the voucher. Some years, low water levels caused disruptions as early as June and some years as late as October. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic Business Section was crowded 8 units wide while first class just in front 1. The good news is that there are not the mass cancellations we saw in 2020. Well guide you through the process. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Subscribe to Apple News. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The trip was for September 2020 but was cancelled due to the pandemic. Seldom travelers may not get enough value to warrant the cost. Not every river cruise line takes the same stance. Why didn't Viking pay to dock? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. They offered us a 150 dollar non refundable credit to be used onboard. I ask if I could have the number to her managers boss she said no. Want all money refunded. return trip Munich to EWR On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. We are unable to meet VRC health requirements to participate in one of their cruises. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. This was a question that I asked myself before booking my Rhine River cruise. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. Not enough for the money hungry cruise line. They have no intentions of giving my money back .Do I not have any rights? Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Viking has refused. We will never try Viking again! Having trip insurance may pay you in full depending on your coverage. Just return on our river cruise . At Viking, your experience means the world to us. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . I am writing about booking number 7045921 sailed Jan.12 2023. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Not for the voucher amount. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. River cruise cancellation fears loom as Rhine threatens closure We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. 23. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. A drinks package at the original cost, when I first tried to book it. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. My husband and I were excited about our long awaited cruise next May. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. I told a member of staff about this and was directed to use a toilet on the top deck. Airfares vary on other gateways & departures. My bag didn't make it. We were given the option of a voucher or cash Then in Philadelphia As a matter of policy, BBB does not endorse any product, service or business. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. took the call and told us that schedule wouldn't be available most likely till January 2023. The departure flight from ******* was delayed due to the storm. Beware of Viking excursion policies. They just decided to keep our hard earning money. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries We are told now that change is not possible at all because vouchers have expired. This was told to me by two separate employees. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. This made it impossible to catch the next flight from ***** to buenos Aries. I purchased two of each of the following through ACH: Booking 6819824. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. With this terrible Cruise restart dates: when do cruise lines start again? Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Our trip was canceled and a voucher was issued. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. ************************************* Cruises that was set to sail in April 2020. Viking Cruises | Cruise Ship List - Cruises Only Plus Ups are excluded. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Viking Shores and Fjords - SEPT 2021 - Cancelled? I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front.
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